SHIPPING AND RETURNS

Last Updated: April 8, 2026

SHIPPING INFORMATION

Processing Time

All orders are handmade to order. Please allow 4 to 6 weeks for us to create and prepare your jewelry for shipment. During busy seasons or special promotions, processing times may be extended. We will notify you if there are any delays with your order.

Business days are Tuesday through Friday, 10am - 4pm Central excluding major U.S. holidays.

Shipping Methods and Timeframes

We currently ship to addresses within the United States only. Shipping costs are calculated at checkout based on your location and selected method.

Once your order has been processed, shipping times are as follows:

  • Standard Shipping: 2-5 business days

  • Expedited Shipping: 1-3 business days

  • Priority Shipping: 1-2 business days

Please note that shipping timeframes are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by the shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Local Delivery (Houston Area)

We offer local hand delivery for customers in the greater Houston area! Delivery fees are flat rate per order and are calculated at checkout based on your zip code.

  • Zone 1 – $15.00 per order

  • Zone 2 – $30.00 per order

  • Zone 3 – $45.00 per order

Local delivery is available to select zip codes in and around the Crosby, TX area. Enter your zip code at checkout to see if you qualify. Local delivery orders will be coordinated via email after your order is placed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and selected carrier method. We occasionally offer free shipping promotions — check our website or follow us on social media for current offers.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your USPS tracking number. You can track your package at usps.com or through the link provided in your confirmation email.

International Shipping

We do not currently offer international shipping. We only ship within the United States at this time.

Shipping Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 2 hours of placing your order, and we cannot guarantee we can accommodate changes after that time.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend shipping to a secure location or using carrier services that require signature confirmation for high-value orders.

If your tracking shows your package as delivered but you have not received it:

  1. Check with neighbors or household members

  2. Look around your delivery location (porches, side doors, mailbox area)

  3. Contact your local post office or carrier

  4. Wait 24 hours, as sometimes packages are marked delivered prematurely

We cannot offer refunds or replacements for packages confirmed as delivered by the carrier.

Damaged During Shipping

If your package arrives damaged, please:

  1. Take photos of the damaged packaging and the item

  2. Contact us within 48 hours of delivery at hello@theintuitivebeaversagency.com

  3. Include your order number and the photos

We will work with you to resolve the issue with a replacement or refund.